What we do

The city’s stormwater program is a requirement established by the federal government’s Clean Water Act (CWA), which is dedicated to implementing broad-based watershed strategies to reduce water pollution.  The federal government requires the City of Asheville, and all similarly-sized U.S. cities, to create and maintain stormwater programs in an effort to restore and maintain the integrity of our nation’s waters by sharply reducing water pollution.

Other primary initiatives:

  • Reduce stormwater infrastructure failures which may cause property damage and loss of life
  • Reduce flooding on streets and private property
  • Reduce environmental degradation due to sedimentation, erosion and illicit discharge


What Can We Do For You?

Our goal is to keep city streets free of excess debris and to keep sediment and pollutants from entering our waterways.  We work to prevent property damage resulting from rainwater runoff from the streets.  We count on you to let us know when there is flooding, clogged or broken storm drains, or when you’re street needs to be swept.  To report a broken or clogged storm drain, flooding issues on your street or to request street sweeping:

Call the main Customer Service Line at 828-251-1122 or
Enter a Service Request in the Asheville APP or
Call the main Stormwater line at 828-232-4567

Stormwater bills are based on the total impervious area on each parcel.  They’re delivered either bi-monthly on the water bill, annually or semi-annually. Have a question about your Stormwater bill? Would you like to pay your Stormwater Utility bill?

Check here for Stormwater bill FAQs or
Pay your utility bill here
Call the main Customer Service Line at 828-251-1122 or
Call the Stormwater Billing Line at 828-259-5568

The Traffic Engineering and Stormwater Services Divisions are responsible for administering the Environmental and Engineering Permits of the development process within the city limits. Do you need to apply for a Stormwater permit?

Call the Permits Application Center at 828-259-5846 or
Check the Commercial Permits and Applications Home Page here
Check the Residential Permits and Applications Home Page here

Storm drains are meant to carry rain water and nothing else.  Instances of sediment and soil erosion or dumping materials into a storm drain are violations of the Unified Development Ordinance, Section 12-7-2(h) and section 12-7-2(k)1.  To learn more about, or to report illicit discharge, click here.

Part of the Stormwater division’s mission is public education and outreach. To learn more or to request someone to speak to your group or organization call the Stormwater Quality Specialist at 828-259-5401 or click here for more information.

Stormwater Services and Utility News

Street show of Asheville's Riverside Drive
Riverside Drive, some parks re-open, following flooding

  Following 5 inches of relentless rain Friday, more than a dozen Asheville streets were closed over the weekend, including several in Biltmore Village. On a holiday weekend, Asheville Public Works, Parks and Fire Department crews rolled up their sleeves and went to work, rescuing stranded motorists, barricading roads and cleaning roads once waters receded, […]

post flood road cleaning continues in Biltmore Village
Sunday: More roads re-open, some remain closed, following flood

  Asheville Public Works crews remain out on our streets, monitoring river overflow levels and road closures. Here is where things stand on this Easter Sunday.   Roads that remain closed Inglewood Road at Elk Mountain Scenic Highway Riverside Drive at the railroad trestle Old Toll Road on Town Mountain Blue Brier Road, also on Town […]

A pipe washout under Inglewood Road at Elk Mountain Scenic Highway prompted its closing until a repair can be made.
Saturday: Some Asheville streets re-open, following torrential rain and flooding

  Saturday — following Friday’s flooding — turned out to be a day of road openings coupled with some new closings. Asheville Public Works crews worked overnight to re-open Biltmore Village streets, following a day of torrential rain that flooded streets and parks adjacent to the Swannanoa and French Broad rivers. Some additional roads opened as […]